Returns & Exchanges
At San José Made, we want you to be completely satisfied with your purchase of unique local goods. If you are not happy with your order, we offer a 30-day window for returns and exchanges on most items in their original condition.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a return authorization.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags are attached and the products are unused and in sellable condition.
Ship Items Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing