Frequently Asked Questions
Everything you need to know about shopping with San José Made
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Processing times may vary depending on the specific artisan or vendor, but most orders are dispatched within 48 hours.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please note that certain custom-made or perishable goods are final sale.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I track my package?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are the products ethically sourced?
Yes, San José Made prioritizes partnerships with local makers and ethical manufacturers to ensure that every product meets high standards for quality and fair labor practices.